Frequently Asked Questions
Answers to all your questions about 786com
From opening an account to bonuses, payments, games and security — find simple and clear answers to everything on your mind on this page.
786com is a trusted online gaming platform for players in Bangladesh. Whether you are new or experienced, questions naturally come up. This FAQ page is designed to help you easily find the right information about creating an account, depositing money via bKash or Nagad, using bonuses, choosing games and playing safely. Check here before asking the support team — most answers are right here.
Account and Registration
To open an account at 786com you need an active mobile number and a valid email address. Enter your name, date of birth and preferred password in the registration form. The process takes just a few minutes and can be completed entirely in Bengali. Please note that this platform is for users aged 21 and above only.
No, only one account per person is allowed. Creating multiple accounts may result in those accounts being cancelled and any deposited balance being frozen. Follow 786com's fair play policy and use only one account.
Click the "Forgot password?" option on the login page. Enter your registered mobile number or email — a verification code will be sent to you. Use the code to set a new password. If you have trouble, contact the 24/7 live chat.
Yes, 786com is fully mobile-friendly. You can use it comfortably on any Android or iOS smartphone through the browser without downloading a separate app. The site's design loads clearly and quickly on small screens too.
786com may verify your identity in certain cases for the sake of safe and secure transactions. Typically a copy of your national ID or passport is requested. This is a secure process and your information is kept strictly confidential.
Deposits and Withdrawals
Deposits via bKash are usually instant — your 786com wallet balance is credited within a few minutes. The minimum deposit amount is ৳300. If there is a network issue, contact live chat right away and we will assist you quickly.
Yes, 786com supports deposits and withdrawals via bKash, Nagad, Rocket and bank transfer. The minimum deposit by any method is ৳300 and the minimum withdrawal is ৳1,000. The payment process is fully secure and encrypted.
Withdrawal requests at 786com are generally processed within 1 hour, meaning your money arrives in your bKash, Nagad or Rocket account very quickly. The minimum withdrawal is ৳1,000 and the process runs more smoothly when your account verification is complete.
786com itself does not charge any additional fees on deposits or withdrawals. However, your mobile banking operator (bKash, Nagad, Rocket) or bank may apply their own transaction charges in accordance with their policies.
First refresh the page and wait a few minutes. If the balance still does not appear, contact live chat or [email protected] with the transaction reference number or a screenshot. Our team will verify and resolve it quickly.
Games and Rules
786com's cricket betting section lets you place bets on BPL, IPL, T20 World Cup and other matches. You can place bets before the match starts or live during an innings. Bet on a variety of markets such as win/lose, top run scorer and over/under.
RTP (Return to Player) is a game's expected long-term payout rate. For example, if a game has an RTP of 96%, it theoretically means ৳96 may be returned for every ৳100 wagered over the long term. However, short-term results are completely random — each spin is independent.
Yes, 786com uses titles only from reputable game developers such as Pragmatic Play, PG Soft, JILI, Spribe and Evolution Gaming. Games from these providers are tested by third-party auditors and run using a Random Number Generator (RNG), so results are completely unbiased.
786com offers live dealer games from Evolution Gaming and Ezugi where you play in real time with real dealers. Some tables have Bengali-speaking dealers. Live blackjack, roulette and baccarat can all be enjoyed from mobile as well.
Aviator by Spribe is a crash-style game. A plane flies and a multiplier keeps increasing — you need to cash out before the plane crashes. If you cash out at the right time, the multiplier is applied to your bet and you receive a reward. It is entirely based on timing and strategy.
Bonuses and Promotions
New members at 786com receive a 120% bonus on their first deposit — up to ৳5,000. For example, depositing ৳1,000 adds ৳1,200 in bonus, making your total balance ৳2,200. The wagering requirement for the bonus is 10x — meaning you need to wager 10 times the bonus amount before you can withdraw it.
The wagering requirement is the condition of placing a set amount of bets before withdrawing a bonus balance. 786com's 10x requirement is quite low by industry standards. Meet the requirement gradually by playing slot games, cricket bets and live casino games — every active bet helps toward completing the condition.
786com has five VIP tiers: Bronze, Silver, Gold, Platinum and Diamond. You naturally advance to higher tiers through regular play. The weekly cashback rate varies by tier — Bronze 0.2%, Silver 0.5%, Gold 0.7%, Platinum 1.0% and Diamond up to 1.2% weekly cashback.
Yes, 786com offers special promotions on special occasions and during cricket season. Bonus and cashback offers may be available during BPL, IPL or T20 tournaments. Check the promotions page regularly or ask via live chat for such offers.
Bonuses cannot be withdrawn directly — the wagering requirement must be met first. The requirement for 786com's welcome bonus is 10x. Once wagering is complete, winnings earned from the bonus are added to your main balance and can be withdrawn in the normal way.
Safety and Responsible Gaming
Yes, 786com uses SSL encryption technology to keep all your personal and financial information secure. Payment transactions also go through encrypted channels. We never share your information with third parties — you can read more on our privacy policy page.
No, 786com is for users aged 21 and above only. Age is verified at registration and creating or using an account by anyone under age is strictly prohibited. We are committed to responsible gaming.
Yes, 786com offers a self-exclusion facility as part of responsible gaming. If you feel you are losing control over your play, you can apply for a temporary or permanent break via live chat or [email protected]. We respect your decision.
Some warning signs: placing larger bets to try to recover lost money, lying about betting, neglecting family or work, and being unable to stop after losses. If you notice these signs, take a break and visit our responsible gaming page for helpful information.
786com's support team is available 24 hours a day, 7 days a week to assist in Bengali via live chat. You can also reach us by email: [email protected]. For any issue — account, payment or game-related — we are always ready to help you resolve it quickly.
Still have questions? Get in touch with us
Our 24/7 Bengali support team is always ready to answer any question you have. Come to live chat and ask directly — you will usually get help within a few minutes.