786com Privacy Policy

1.1 Registration and Account Information

When you open an account at 786com, we collect the following information:

• Full name, email address, and date of birth
• Username and password (stored in encrypted form)
• Documents required for identity verification (copy of national ID card or passport)
• Contact address

1.2 Financial and Transaction Information

During deposit and withdrawal processes we collect:

• bKash, Nagad, Rocket, or bank account numbers (including mobile numbers)
• Transaction amount, date, and time
• Transaction ID and confirmation code

Please note: we never store your full banking password or PIN.

1.3 Technical and Device Information

When you use our platform, certain information is collected automatically:

• IP address and geographic location (approximate)
• Browser type and version, operating system
• Device identification information
• Session duration, page visits, and click data
• Cookie and local storage data

1.4 Gaming Activity Information

We record information about your activity on the platform, which includes:

• Game history, bet amounts, and results
• Bonus claims and wagering activity
• VIP points and tier level history
• Support chat records and communication history

2.1 Account Management and Service Delivery

Using your information, we:

• Create, verify, and maintain accounts
• Process deposits and withdrawals
• Provide bonuses and promotional offers
• Ensure VIP program benefits
• Manage 24/7 live chat support

2.2 Security and Fraud Prevention

To ensure the security of your account and financial transactions:

• We detect unusual or suspicious activity
• We prevent multiple accounts or fraudulent activity
• We carry out age and identity verification
• We comply with anti-money laundering rules

2.3 Service Improvement and Personalisation

We run analytics to further enrich your gaming experience, through which:

• Games are recommended according to your preferences
• Platform performance and user experience are improved
• Relevant promotions and offers are sent

2.4 Responsible Gaming Support

By monitoring your gaming behaviour we ensure the platform remains safe for you. If unusual gaming patterns are detected, we are able to provide support and may take necessary steps in accordance with the responsible gaming guidelines.

3.1 Payment Processing Partners

Necessary information is shared with payment service providers such as bKash, Nagad, and Rocket to complete transactions. These processing organisations follow their own privacy policies.

3.2 Technology and Service Providers

Game software providers (such as PG Soft, Pragmatic Play, JILI, Spribe, Ezugi, Evolution Gaming) and technology infrastructure organisations may access limited data to deliver their services. Strict data protection agreements are maintained with them.

3.3 Legal Obligations

We may be required to share information with authorities in the following circumstances:

• To comply with a valid court order or government directive
• To assist in investigations into money laundering or fraud
• To protect our rights, property, or the safety of users

What Cookies Are and Why We Use Them

Cookies are small text files stored in your browser. 786com uses cookies for the following purposes:

• Essential cookies: Maintaining login sessions and ensuring the basic functionality of the platform
• Functional cookies: Remembering your preferences such as language and theme
• Analytics cookies: Understanding and improving platform usage

You can manage cookies from your browser settings. Please note that disabling essential cookies may affect some platform functionality.

How Long Information Is Kept

We retain your information only for as long as necessary:

• Account information: For the duration the account is active and for the legally required period after closure
• Transaction records: Retained for a specified period in accordance with financial regulations
• Gaming history: For a specified period for the purposes of dispute resolution and auditing
• Support conversations: For a limited period for quality assurance and reference
• Cookie data: Expires automatically depending on the type of cookie

After the retention period ends, information is securely deleted or anonymised.

21+ Age Restriction

786com provides services only to those aged 21 or older. We do not intentionally collect any information from minors or provide services to them.

• Age verification is mandatory at registration
• A government-issued ID may be required to confirm age if necessary
• If a minor's information is found, the account will be closed immediately and all information will be deleted
• Parents are encouraged to use parental control tools to monitor minors' online activity

You Will Be Notified of Changes

786com may update this privacy policy from time to time. If any significant changes are made:

• A special notice will be displayed on the website
• Registered users will be informed by email
• The "Last Updated" date at the top of the page will be changed

Continued use of the platform after a policy update will be considered consent to the new policy. We therefore recommend checking this page regularly.